Privacy Policy

Last Updated: 03/06/2025

This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or purchase our cooking courses and extras. At Delicanto, your privacy is important to us, and we’re committed to being transparent and responsible with how we handle your data.

1. What We Collect

We collect the information you choose to provide directly to us via our website forms:

• Contact Form: When you reach out through our contact form, we gather your first and last name, email address, phone number, subject, and message so we can respond to your inquiry.
• Checkout Form: When purchasing a course or extras, we collect your first and last name, date of birth, Telegram, email, phone number, and billing address. We also store details about your selected courses and any optional add-ons.

We do not currently use cookies or other tracking tools. If we introduce them in the future, this policy will be updated to reflect those changes clearly.

2. How Your Information Is Used

We use the information we collect for the following purposes:

• To Deliver Your Cooking Courses: We use your data to process purchases, give you access to your selected recipes and resources, and manage your access.
• To Prevent Fraud and Ensure Security: We monitor for unusual activity to keep our platform and community safe.
• To Support You: We use your information to provide customer service, respond to your messages, and help you get the most from your courses.
• To Improve Our Site and Courses: Understanding how people use our site helps us improve course content, usability, and new feature development.
• To Meet Legal Requirements: We use and store your data to comply with legal, tax, and business obligations.

3. When and Why We Share Your Data

We only share your personal data when absolutely necessary to deliver services or meet legal requirements:

• Email Communication: Your email is shared with our email provider to send purchase confirmations, updates, and support replies.
• Payment Processing: Payments are handled securely by a third-party processor. We never store your full payment card details on our own systems.

4. How Long We Keep Your Data

We retain your data only for as long as needed to fulfill the original purpose and meet legal or operational requirements. Typically, your information is stored for up to 5 years after your last purchase or interaction, so we can maintain access to your courses and keep accurate records.

5. Your Data Rights (Under GDPR)

If you’re located in the European Union, or your data falls under the GDPR, you have the following rights:

• The right to be informed – about how we collect and use your data.
• The right of access – to request a copy of your personal data.
• The right to rectification – to correct inaccurate or incomplete information.
• The right to erasure – to request deletion of your data under certain circumstances.
• The right to restrict processing – to limit how your data is used in specific cases.
• The right to data portability – to transfer your data to another service or directly to you.
• The right to object – to the way your data is processed, where applicable.

To exercise any of your data rights, please contact us via our contact form or email. We’ll respond to your request in accordance with data protection laws.